Negative feedback from irate customer
I received negative feedback from customer, This book was shipped to BWW The customers name was on order but shipping was to BWW. They rated me for speed shipping etc. The purchase address was BWW...
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Okay how about this as an intermediate step until the feedback system is improved. My biggest problem with this issue is that a neg will sit there at the top of the ratings, potentially driving off...
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Hi Gordy, Interesting idea... but sellers with supremely bad feedback and legitimately poor performance would be the ones who would benefit by it. Without the negative feedback showing up right...
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I give up. It's another turd you've dumped in the laps of legitimate sellers and there's always some reason we have to put up with it in order to punish "terrible" sellers. Yet I lose more sales to...
View ArticleRe: Negative feedback from irate customer
Alibris wrote: Interesting idea... but sellers with supremely bad feedback and legitimately poor performance would be the ones who would benefit by it. Without the negative feedback showing up...
View ArticleRe: Negative feedback from irate customer
Alibris wrote:Hi Gordy, Interesting idea... but sellers with supremely bad feedback and legitimately poor performance would be the ones who would benefit by it. Without the negative feedback showing...
View ArticleRe: Negative feedback from irate customer
99.58 here, no immediate danger of slipping to 4 stars. But the constant threat of one nutjob lowering my paycheck certainly makes me feel undervalued by Alibris. I pay them a lot of money-- too much...
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Because with us smaller sellers even ONE negative rating can greatly affect overall rating, they will figure out how to use it to extort discounts from us. I have had customers contact me directly...
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But if I understand this right, from the beginning it has been fulfillment which makes up 99% of the overall score. Has that changed? I wasn't worried about the stars, I was thinking about having the...
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Joan, you have the option to hide a feedback comment from other customers. ARL
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I know, but a hidden comment seems so bad... I imagine customers wondering what could be so bad that I'd hide it and assuming the worst. Because as I understand it, it's not just hidden but the...
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Alibris has been saying that they have plans to increase the "weight" that feedback has on our overall rating.
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"Because as I understand it, it's not just hidden but the customer is informed a feedback was hidden by the seller. Is that correct?" I dont know the answer to that question but I would like to. So...
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I don't like feedback...don't like being treated like I'm a child. I do my best, I think most of us do. At least on Amazon I can correspond with the customer and if I have to refund the money I...
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I got bad feedback recently from a customer saying she never got her book. It was a Folcroft, PA. -BBW order that got there right away. When I contacted customer service, they said they would hide the...
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What is the suggested boilerplate? I ask because I am starting to get people asking me about BWW orders, too. I am seeing them take 3 weeks AFTER they hit the BWW warehouse. What do I tell these people?
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I have pasted the response I got from Alibris here. I edited out the actual order-specific information, since it would change for each order. Frankly, there's a lot of extraneous stuff (like import...
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Alibris actually suggested you send that? Unbelievable
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Yep. Direct response from Alibris Client Services after I forwarded them the original "where's my book" email.
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